SHIPPING & Returns

 

FREE UK SHIPPING

We offer FREE UK shipping on all our packages and a flat fee of £10 on all international orders.

Estimated shipping time is 3 - 7 days for all UK shipments and 7-10 days for the rest of the world using Royal Mail. 

ORDER & SHIPPING PROCESS

As soon you place your order, you will receive a confirmation email. Orders are dispatched within 1-2 working days unless otherwise stated in the product description.

Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM GMT on weekdays will not ship until the next business day.

You will receive an email notification with your tracking number as soon as your package ships. 

You must provide a full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. We are unable to schedule deliveries without a valid address. We are unable to deliver to P. O. Boxes and do not ship to hotel or forwarding company addresses. 

INTERNATIONAL CUSTOMS + TAXES

If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chandan Whittle cannot be held responsible for these charges. You must meet any additional charges for customs clearance.

**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery. 

RETURNS

We really hope that you love your Chandan Whittle purchase. If, however, you are unhappy or if your product has been damaged in transit, please contact us at hello@chandanwhittle.com as soon as possible. We will offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 15 days of receipt. 

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.

Because of the nature of our natural dyes and weaving process, differences in printing and colour are to be expected. This is what makes our product unique. No two pillows are exactly alike, and each piece has been carefully made from start to finish by an entire community of specialised artisans.